Tóm tắt

Objectives: To describe the conflicts between nurses and other hospital personnel, and examine nurses’ perceived impacts of those conflicts on their work performance and health. Subjects and methods: In this cross-sectional survey, a convenience sample of 202 nurses (of the 288 invited individuals) provided consent to participate in the study. Data were collected from March to June 2021 using self-administered questionnaires. Participants were asked to rate the frequency and impact of conflicts with other nurses, direct supervisors, physicians, other healthcare staff (e.g., dieticians, physical therapists,pharmacists), and non-healthcare staff. Results: Nurses reported a high prevalence of conflicts with other nurses (89.6%), direct supervisors (65.9%), physicians (77.7%), other healthcare staff (63.4%), and non-healthcare staff (61.4%). The impact of nurses’ conflicts with direct supervisors was rated the highest (1.46 ± 1.09), followed by conflicts with physicians (1.37 ± 1.08), nonhealthcare staff (1.35 ± 1.00), other nurses (1.34 ± 1.21), and other healthcare staff (1.22 ± 1.03). Conclusion: Both intra- and inter-professional conflicts of nurses should be addressed properly. Special attention should be paid to nursenurse manager, nurse-physician, and nurse-nurse conflicts. * Keywords: Conflict management; Healthcare personnel; Inter-professional conflicts; Workplace conflict; Nurses’ conflicts.

Abstract

Objectives: To describe the conflicts between nurses and other hospital personnel, and examine nurses’ perceived impacts of those conflicts on their work performance and health. Subjects and methods: In this cross-sectional survey, a convenience sample of 202 nurses (of the 288 invited individuals) provided consent to participate in the study. Data were collected from March to June 2021 using self-administered questionnaires. Participants were asked to rate the frequency and impact of conflicts with other nurses, direct supervisors, physicians, other healthcare staff (e.g., dieticians, physical therapists,pharmacists), and non-healthcare staff. Results: Nurses reported a high prevalence of conflicts with other nurses (89.6%), direct supervisors (65.9%), physicians (77.7%), other healthcare staff (63.4%), and non-healthcare staff (61.4%). The impact of nurses’ conflicts with direct supervisors was rated the highest (1.46 ± 1.09), followed by conflicts with physicians (1.37 ± 1.08), nonhealthcare staff (1.35 ± 1.00), other nurses (1.34 ± 1.21), and other healthcare staff (1.22 ± 1.03). Conclusion: Both intra- and inter-professional conflicts of nurses should be addressed properly. Special attention should be paid to nursenurse manager, nurse-physician, and nurse-nurse conflicts. * Keywords: Conflict management; Healthcare personnel; Inter-professional conflicts; Workplace conflict; Nurses’ conflicts.